Coaching Services Agreement
Last Update: 01 April 2025
This Coaching Services Agreement (“Agreement”) is entered into between Altera Coaching & Advisory Pte. Ltd. (“Altera”, “we”, “us”, “our”) and the individual or entity subscribing to our services (“Client”, “you”, “your”).
This Agreement outlines the terms and conditions governing the coaching relationship and services (“Services”) provided by Altera to you.
1. Scope of Services
Altera provides coaching services as a structured, goal-oriented engagement designed to facilitate the Client’s personal and professional development. Coaching is a collaborative process built on mutual trust, in which the Coach supports the Client in identifying goals, gaining insight, enhancing performance, and taking purposeful action.
The scope, frequency, and duration of the coaching services shall be governed by the specific Coaching Plan selected by the Client at the time of engagement. This includes, but is not limited to, the number of sessions, session format (in-person or virtual), and timeframes for completion.
Altera retains the discretion to refine or adapt the coaching methodology, format, or tools used in the course of the engagement where such adjustments are reasonably deemed to enhance the Client’s experience and coaching outcomes.
2. Technology Requirements
The Client is solely responsible for ensuring access to the necessary technology required to participate in virtual coaching sessions. This includes maintaining a stable internet connection, functioning hardware (such as a computer, webcam, and microphone), and any software or platforms specified by Altera for the delivery of services.
Altera shall not be held liable for any interruptions, delays, or limitations in service arising from technical issues on the Client’s side. In the event of a technical failure attributable to Altera, reasonable efforts will be made to resolve the issue promptly and minimise any disruption to the coaching engagement.
3. Scheduling Procedure
Coaching sessions shall be scheduled collaboratively between the Client and Altera using the designated online booking system or other scheduling tools communicated by Altera.
It is the Client’s responsibility to initiate each scheduled session on time. Sessions that begin late due to the Client’s delay will conclude at the originally agreed end time unless otherwise agreed in writing.
Should Altera require the use of an alternative communication platform or session format, reasonable advance notice will be provided to ensure continuity and convenience.
4. Fees and Payment Terms
The applicable fees and payment terms for coaching services are set out on the Coaching Plan page of Altera’s website or as otherwise communicated in writing. All fees are denominated in Singapore Dollars (SGD) and are exclusive of any prevailing taxes, which shall be borne by the Client.
Unless expressly agreed otherwise in writing, full payment is required at the time of booking. Altera reserves the right to suspend or terminate the provision of services in the event of late or non-payment.
Altera may revise its pricing or payment policies from time to time. Any such changes shall take effect upon publication on the website and shall apply to new Coaching Plans and renewals. Existing Coaching Plans will remain subject to the terms in effect at the time of purchase until their respective expiration.
5. Confidentiality
Confidentiality is a foundational principle of the coaching relationship and is upheld by Altera in accordance with the International Coaching Federation (ICF) Code of Ethics and the requirements of the Personal Data Protection Act (PDPA) of Singapore.
All information disclosed by the Client during coaching sessions—whether verbal, written, or recorded—shall be treated as strictly confidential and used solely for the purposes of facilitating the coaching engagement.
However, confidentiality may be waived under the following circumstances:
- When disclosure is required by law, regulation, or court order
- When there is a reasonable belief of imminent risk of harm to the Client or others
- When the Client discloses information related to ongoing or planned illegal activity
- When information is requested by the ICF solely for the purpose of credential verification (limited to name, contact details, and session dates)
Additionally, general coaching themes or anonymised scenarios may be shared in supervision, mentoring, or continuing professional development contexts. In such cases, no personally identifiable information will be disclosed.
Altera encourages Clients to raise any concerns regarding confidentiality at any point during the engagement.
6. Contact Information
Each party agrees to promptly notify the other of any changes to their contact details, including but not limited to name, email address, telephone number, or mailing address. This obligation ensures the continuity of effective communication throughout the duration of the coaching engagement.
7. Intellectual Property
All materials, frameworks, tools, and content shared with you during the coaching relationship — whether written, visual, or verbal — are provided for your personal and professional development in the context of coaching.
Materials developed by Altera are protected under intellectual property laws and may not be copied, distributed, adapted, or reused without our prior written consent.
Some materials may be sourced from third-party providers, including publicly available tools or proprietary content used with appropriate reference. Altera does not claim ownership over such third-party materials and shares them solely for educational or coaching purposes under fair and permitted use.
You agree not to reproduce, redistribute, or commercialise any coaching content or materials without proper authorisation.
8. Limitation of Liability
To the fullest extent permitted under applicable law, Altera shall not be liable to the Client for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of opportunity, or loss of data, arising out of or in connection with the provision of coaching services under this Agreement.
In all cases, Altera’s aggregate liability for any claim arising out of or relating to this Agreement shall not exceed the total amount of fees paid by the Client to Altera in the three (3) calendar months immediately preceding the event giving rise to the claim.
9. Client Responsibilities
The Client acknowledges that coaching is a collaborative process that requires active participation, consistent attendance, and a willingness to engage in honest reflection and dialogue. The effectiveness of the coaching engagement depends significantly on the Client’s level of commitment and readiness to take ownership of their growth and development.
The Client remains solely responsible for all decisions made, actions taken, and results achieved throughout and following the coaching process. Altera does not guarantee specific outcomes, and the success of the engagement rests on the Client’s application of insights, strategies, and commitments arising from the coaching sessions.
10. Non-Disparagement
Both parties agree to maintain a standard of mutual respect throughout and following the termination of the coaching relationship. Neither party shall make, publish, or cause to be made or published any statement—oral, written, or digital—that may reasonably be construed as defamatory, derogatory, or disparaging toward the other party, its personnel, services, or reputation.
This obligation applies to all forms of communication, including but not limited to social media, professional networks, publications, and interactions with third parties such as clients, collaborators, or industry peers.
11. Indemnification
The Client agrees to indemnify, defend, and hold harmless Altera, its directors, employees, contractors, and affiliates from and against any and all claims, liabilities, losses, damages, expenses, and costs (including reasonable legal fees) arising out of or in connection with:
- any breach of this Agreement by the Client;
- the Client’s misuse or unauthorised use of the coaching services; or
- any negligent or unlawful act or omission by the Client in connection with the engagement.
This indemnification obligation shall survive the termination or expiration of this Agreement.
12. Force Majeure
Altera shall not be held liable for any delay, suspension, or failure to perform its obligations under this Agreement where such delay or failure is caused by events beyond its reasonable control (“Force Majeure Event”). Such events include, but are not limited to:
- natural disasters such as fire, flood, earthquake, or storm;
- war, terrorism, civil unrest, or armed conflict;
- failure of public or private telecommunications or transportation systems;
- acts of governmental authorities or regulatory restrictions; or
- widespread power or infrastructure failures.
In the event of a Force Majeure Event, both parties shall use reasonable efforts to minimise disruption and resume the provision of services as soon as practicable. The obligations of the affected party shall be suspended for the duration of the Force Majeure Event without penalty.
13. Cancellations, Rescheduling, and Refunds
For multi-session Coaching Plans, cancellations are eligible for partial refunds. The refund amount will be calculated by deducting the regular (non-discounted) session rate for any sessions already utilised. Any unused sessions may, at Altera’s discretion, be converted into session credit, valid for up to three (3) months from the original booking date.
Cancellations of single sessions are refundable, subject to a twenty-five percent (25%) administrative fee to cover processing and scheduling costs.
Clients may reschedule a confirmed session up to twenty-four (24) hours before the scheduled start time using Altera’s designated booking platform. Rescheduling requests received within twenty-four (24) hours of the session will not be accepted, and the session will be forfeited without eligibility for refund or rescheduling.
A missed session without prior cancellation shall be deemed a no-show. No-shows are non-refundable and not eligible for rescheduling.
In the event that Altera is required to cancel or reschedule a session due to unforeseen circumstances, the Client will have the option to either reschedule the session at no additional cost or receive a full refund for single sessions or a session credit for Coaching Plans.
14. Dispute Resolution
In the event of any disagreement or dispute arising from or relating to this Agreement, both parties commit to resolving the matter in a constructive and good faith manner.
- The parties shall first attempt to resolve the dispute informally through direct discussion.
- If the dispute cannot be resolved within 30 days of initial notice, the parties agree to engage in confidential mediation for up to 60 days, facilitated by a mutually agreed mediator in Singapore.
- Should mediation fail to produce a resolution, the dispute shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC).
- The arbitration shall be conducted in English, and the seat of arbitration shall be Singapore.
This clause shall survive the termination or expiration of this Agreement.
15. Governing Law
This Agreement shall be governed by, and construed in accordance with, the laws of the Republic of Singapore, without regard to any principles of conflicts of law. This governing law applies regardless of the Client’s location, residence, or nationality.
16. Amendments
Altera reserves the right to amend, modify, or update the terms of this Agreement at any time, in response to changes in business practices, regulatory requirements, or other operational needs.
Any updates to this Agreement will be published on Altera’s official website. Continued use of the Services following the publication of such updates shall constitute the Client’s acceptance of the revised terms. If the Client does not agree to the updated terms, they may terminate the Agreement in accordance with the termination provisions set out herein.
17. Non-Solicitation
The Client agrees that, for the duration of this Agreement and for a period of twelve (12) months following its termination, they shall not directly or indirectly solicit, induce, or attempt to induce any employee, contractor, or collaborator of Altera to terminate their relationship with Altera or to provide services independently to the Client or any third party connected to the Client.
This clause is intended to protect the continuity, integrity, and goodwill of Altera’s business relationships.
18. Term, Termination, and Renewal
This Agreement shall take effect from the date the Client accepts its terms and shall remain in force until terminated by either party in accordance with this clause.
The Client may terminate the Agreement at any time by providing written notice to Altera. Any refund for unused sessions shall be issued in accordance with the cancellation and refund policy outlined in Section 13.
Altera reserves the right to terminate this Agreement with immediate effect in the event of a material breach by the Client or for any other reasonable cause, including but not limited to misconduct, non-payment, or a breach of confidentiality.
Coaching Plans may be renewed, upgraded, or modified through Altera’s website. Each renewal or change shall be subject to the terms and pricing in effect at the time of renewal.
Termination of this Agreement shall not affect any accrued rights or obligations of either party that exist as of the date of termination.
19. Entire Agreement
This Agreement, together with the Coaching Plan selected by the Client, constitutes the entire understanding between the Client and Altera with respect to the provision of coaching services.
It supersedes all prior discussions, representations, agreements, or understandings, whether oral or written, relating specifically to coaching.
This Agreement does not amend, override, or replace any separate agreements entered into by the Client and Altera for other services, including but not limited to mediation, human resources advisory, or consulting engagements.
20. Waiver
No waiver of any term, condition, or right under this Agreement shall be effective unless made in writing and signed by both parties.
Any failure or delay by either party in exercising any right or remedy under this Agreement shall not constitute a waiver of that right or remedy, nor shall it preclude the further exercise thereof or the exercise of any other right or remedy.
21. Assignment
This Agreement is personal to the Client and may not be assigned, transferred, or otherwise disposed of—whether voluntarily or by operation of law—without the prior written consent of Altera.
Altera reserves the right to assign or transfer this Agreement, in whole or in part, to any affiliate, successor entity, or third party in connection with a merger, acquisition, or corporate restructuring, provided that such assignment does not adversely affect the Client’s rights under this Agreement.
22. Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Agreement, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
The invalidity or unenforceability of any part of this Agreement shall not affect the validity or enforceability of any other part.
23. Nature of Coaching Services
The Client acknowledges that coaching is a professional development service designed to support personal and professional growth through structured dialogue, reflection, and goal-setting.
Coaching is not a substitute for psychotherapy, counselling, legal advice, financial planning, or medical treatment. Altera does not provide mental health, legal, financial, or medical services and is not licensed in those domains.
The Client is solely responsible for seeking independent advice from appropriately qualified professionals when such support is required. The Client also accepts full responsibility for all decisions made, actions taken, and outcomes achieved as a result of their participation in the coaching process.
24. Acceptance of Agreement
By subscribing to a Coaching Plan or otherwise engaging Altera Coaching & Advisory Pte. Ltd. for coaching services, the Client confirms that they have read, understood, and accepted the terms of this Coaching Services Agreement in full.
This Agreement constitutes a binding legal contract between the Client and Altera and shall take effect upon the Client’s acceptance through written confirmation, online subscription, or commencement of services.
If you have any questions regarding this Coaching Services Agreement, please contact us at: hello@alteraca.com