Terms and Conditions
Last Updated: 01 April 2025
These Terms and Conditions (“Terms”) govern your use of the website and services of Altera Coaching & Advisory Pte. Ltd. (“Altera”, “we”, “us”, or “our”).
By accessing our website, booking a session, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.
1. Services
Altera offers a range of professional services designed to support personal, professional, and organisational development. These include executive coaching, career coaching, human resources advisory, leadership advisory, mediation, training, and consulting.
Use of these services is subject to these Terms, as well as any applicable provisions outlined in separate service agreements or engagement contracts. In the event of any inconsistency, the relevant service-specific agreement shall take precedence.
2. Registration and Accounts
To access certain features of the website, mobile application, or to book services, you may be required to create an account or submit personal information. You agree to provide accurate, current, and complete information at all times and to promptly update such information as necessary.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Altera shall not be liable for any loss or damage resulting from your failure to safeguard your account information. If you suspect unauthorised access to your account, you agree to notify us immediately.
3. Pricing and Payments
All prices for Altera’s services are quoted in Singapore Dollars (SGD) and are exclusive of any applicable taxes, unless expressly stated otherwise. Payment is due at the time of booking, unless alternative terms have been agreed in writing as part of a separate client agreement.
Altera reserves the right to update or modify its pricing at any time without prior notice. Revised pricing will apply to new bookings and renewals from the date of publication. Existing service engagements will remain subject to the rates in effect at the time of confirmation, unless otherwise agreed.
4. Cancellations, Refunds, and Rescheduling
For multi-session Coaching Plans, cancellations are eligible for partial refunds. The refund amount will be calculated by deducting the regular (non-discounted) session rate for any sessions already utilised. Any unused sessions may, at Altera’s discretion, be converted into session credit, valid for up to three (3) months from the original booking date.
Cancellations of single sessions are refundable, subject to a twenty-five percent (25%) administrative fee to cover processing and scheduling costs.
Clients may reschedule a confirmed session up to twenty-four (24) hours before the scheduled start time using Altera’s designated booking platform. Rescheduling requests received within twenty-four (24) hours of the session will not be accepted, and the session will be forfeited without eligibility for refund or rescheduling.
A missed session without prior cancellation shall be deemed a no-show. No-shows are non-refundable and not eligible for rescheduling.
In the event that Altera is required to cancel or reschedule a session due to unforeseen circumstances, the Client will have the option to either reschedule the session at no additional cost or receive a full refund for single sessions or a session credit for Coaching Plans.
5. Eligibility
Altera’s services are intended solely for individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding agreements. By engaging with our services or using our website, you represent and warrant that you meet these eligibility requirements.
6. Acceptable Use
You agree to use Altera’s website, mobile application, and services in a lawful, respectful, and responsible manner. Any misuse, unauthorised access, interference with system functionality, or conduct that contravenes applicable laws or the values outlined in Altera’s Code of Conduct may result in immediate suspension or termination of your access to our services, without prior notice.
You are expected to refrain from any activity that disrupts or undermines the integrity, security, or accessibility of the website or services, or that negatively impacts other users or Altera’s operations.
7. Intellectual Property
All content made available on Altera’s website—including, but not limited to, text, images, graphics, branding, and downloadable materials—is the intellectual property of Altera or is used with permission from third-party rights holders. Such content is protected by applicable copyright, trademark, and other intellectual property laws.
Materials developed by Altera may not be reproduced, distributed, modified, or republished in any form without our prior written consent. Where content is sourced from third parties—including publicly available resources or proprietary tools used under licence—Altera does not claim ownership, and all intellectual property rights remain with the respective owners.
You agree not to use, reproduce, or commercialise any website content, whether created by Altera or third parties, without proper authorisation.
8. Disclaimers
Altera’s services are designed to support personal and professional development through coaching, advisory, and consulting engagements. These services are not a substitute for legal, medical, psychological, financial, or other licensed professional advice.
All coaching and advisory support offered by Altera is non-clinical and future-focused. We do not diagnose, treat, or offer guidance on medical or mental health conditions, nor do we provide regulated financial or legal services.
Clients are encouraged to seek independent advice from qualified professionals where such expertise is required. Engagement with Altera’s services does not create any fiduciary, medical, legal, or financial advisory relationship.
9. Limitation of Liability
To the fullest extent permitted under applicable law, Altera shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of the website or services.
This includes, but is not limited to, any loss of profits, business interruption, loss of data, or reputational harm, whether based in contract, tort, negligence, or otherwise, even if Altera has been advised of the possibility of such damages.
Nothing in this clause shall limit or exclude liability for any matter which cannot be lawfully limited or excluded under applicable law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Altera Coaching & Advisory Pte. Ltd., its directors, employees, contractors, and affiliates from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
- your breach of these Terms;
- your misuse or unauthorised use of the website or services; or
- any violation of applicable laws or the rights of any third party.
This indemnity obligation shall survive the termination of your use of the website or services.
11. Governing Law and Jurisdiction
These Terms shall be governed by, and construed in accordance with, the laws of the Republic of Singapore, without regard to any principles of conflicts of law.
You agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes, claims, or proceedings arising out of or in connection with your use of Altera’s website or services.
12. Related Agreements
These Terms are supplemented by, and operate in conjunction with, additional agreements, policies, and legal documents that may apply to specific services provided by Altera.
In the event of any inconsistency or conflict between these Terms and a service-specific agreement entered into between you and Altera, the terms of the service-specific agreement shall take precedence.
Such documents are issued at the commencement of each engagement or made available upon request.
13. Termination
Altera reserves the right to suspend, restrict, or terminate your access to its website or services at any time, with or without notice, at its sole discretion. This may include, but is not limited to, circumstances involving a breach of these Terms, misuse of services, or conduct that compromises the integrity or operation of Altera’s platform or professional relationships.
Termination under this clause shall be without prejudice to any rights or remedies accrued by Altera prior to the date of termination.
14. Force Majeure
Altera shall not be held liable for any delay, disruption, or failure to perform its obligations under these Terms where such delay or failure results from causes beyond its reasonable control. This includes, but is not limited to, natural disasters, fire, flood, pandemic, acts of government or regulatory authorities, civil unrest, war, terrorism, strikes, or interruptions to public infrastructure, telecommunications, or internet services.
In the event of such circumstances, Altera will use reasonable efforts to mitigate the impact and resume services as soon as practicable.
15. Notices
Any official notices from Altera will be sent to the most recent email address provided by you during booking, registration, or engagement. It is your responsibility to ensure that your contact details remain current and accurate.
For any notices, inquiries, or formal communication to Altera, you may contact us at: 📩 hello@alteraca.com
16. Entire Agreement
These Terms, together with any applicable service-specific agreements, policies, and documentation issued by Altera, constitute the entire agreement between you and Altera with respect to your use of the website and services.
They supersede all prior discussions, representations, communications, or understandings—whether written or oral—relating to the subject matter herein.
17. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the Terms.
The remaining provisions shall remain valid, enforceable, and in full force to the maximum extent permitted by law.
18. Waiver
No failure or delay by Altera in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right or any other provision. Any waiver must be expressly stated in writing and signed by an authorised representative of Altera to be effective.
19. Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Altera. Any attempted assignment or transfer in violation of this clause shall be null and void.
Altera reserves the right to assign or transfer its rights and obligations under these Terms at any time and without restriction, including in connection with a merger, acquisition, or corporate restructuring.
20. No Third-Party Beneficiaries
These Terms are intended solely for the benefit of you and Altera. Nothing in these Terms shall be construed to create any rights or benefits enforceable by any third party, including under the Contracts (Rights of Third Parties) Act 2001 of Singapore.
21. Modifications
Altera reserves the right to update, modify, or amend these Terms at any time, in response to operational, legal, or regulatory requirements.
Any changes will be published on our website and will take effect upon publication. Your continued use of the website or services following the posting of revised Terms shall constitute your acceptance of those changes.
If you do not agree to the amended Terms, you must discontinue use of the website and services.
Questions?
If you have any questions, concerns, or require clarification regarding these Terms, please contact us at: 📩 hello@alteraca.com